Transport Canada
Symbol of the Government of Canada

Emergency Notification And Personal Security

The Emergency Notification and Personal Security user service provides the ability for travellers to notify appropriate emergency response personnel regarding the need for assistance due to emergency or non-emergency situations. The notification can be initiated manually by the traveller, or it could be provided from a vehicle automatically on the occurrence of a crash. The service also provides for monitoring, threat alerts, and automated security system support in secure areas. Secure areas encompass physical areas related to travel including remote areas and critical transportation infrastructure. In addition, the service provides wide area alert to notify the travelling public in emergency situations such as child abductions, severe weather watches and warnings, natural and human-caused disasters, military operations, and civil emergencies where lives and/or property are at stake. Finally, the service prevents public distribution of traveller information that may impact individual privacy or public safety.

User Service Requirements

5.1.0

ITS shall include an Emergency Notification and Personal Security (ENPS) function that provides for automated notification when travellers are involved in an incident and security in remote areas frequented by travellers and of critical transportation infrastructure.

PSpecs: 1.1.4.2, 1.2.4.3, 1.2.4.4, 1.2.4.5, 1.2.7.10, 1.2.7.4, 1.2.7.8, 1.2.7.9, 1.3.2.6, 1.3.4.2, 2.1.6, 3.3.1, 3.3.2, 3.5, 4.1.6, 4.1.7, 4.4.1, 4.4.4, 4.7.1, 5.1.1.1, 5.1.1.3, 5.1.1.4.1, 5.1.1.4.2, 5.1.1.4.3, 5.1.1.4.4, 5.1.1.4.5, 5.1.1.4.6, 5.1.3, 5.1.4, 5.1.6, 5.1.7.1.1, 5.1.7.1.2, 5.1.7.1.3, 5.1.7.1.4, 5.1.7.1.5, 5.1.7.2.1, 5.1.7.2.2, 5.1.7.2.3, 5.1.7.2.4, 5.1.7.4, 5.1.8, 5.2, 5.3.8, 5.5, 5.7.6.1, 5.7.6.2, 6.2.6, 6.3.2, 6.5.5, 6.7.1.2, 6.7.2.1, 6.7.2.2, 6.7.3.1, 6.7.3.2, 6.7.3.5, 6.8.1.3, 6.8.2.1, 6.8.2.2, 6.8.3.2, 9.1.4
5.1.1

ENPS shall include a Driver and Personal Security (DPS) function.

PSpecs: 3.3.1, 3.3.2, 5.1.6, 5.5, 6.7.1.2, 6.7.2.1, 6.7.2.2, 6.8.1.3, 6.8.2.1, 6.8.2.2
5.1.1.1

DPS shall include an in-vehicle manually initiated distress signal capability to provide a first-alert that an incident has occurred to include the following:

PSpecs: 5.1.6, 5.5, 6.7.1.2, 6.7.2.1, 6.8.2.1
5.1.1.1(a)

Medical services required.

PSpecs: 5.1.6, 6.7.2.1
5.1.1.1(b)

Minor property damage only crashes.

PSpecs: 5.1.6, 6.7.2.1
5.1.1.1(c)

Breakdowns.

PSpecs: 5.1.6, 6.7.2.1
5.1.1.1(d)

Vehicle location.

PSpecs: 5.1.6, 5.5, 6.7.1.2, 6.7.2.1, 6.8.2.1
5.1.1.1(e)

Vehicle identification.

PSpecs: 5.1.6, 6.7.2.1, 6.8.2.1
5.1.1.2

DPS shall include the capability to cancel a previously issued manual request for help.

PSpecs: 5.1.6, 6.7.1.2, 6.7.2.1, 6.8.2.1
5.1.1.3

DPS shall include the capability to send an acknowledge signal to the motorist to indicate that the signal was received and help is on the way.

PSpecs: 3.3.1, 5.1.6, 5.5, 6.7.2.2, 6.8.1.3, 6.8.2.2
5.1.1.4

DPS shall include the capability for in-vehicle sensors to automatically detect vehicle problems and in certain cases, automatically send the appropriate distress signal.

PSpecs: 3.3.2, 5.1.6, 6.7.1.2
5.1.2

ENPS shall include an Automated Collision Notification (ACN) function.

PSpecs: 3.3.2, 5.1.6, 5.5, 6.7.1.2
5.1.2.1

ACN shall provide the capability to automatically identify that a collision has occurred.

PSpecs: 3.3.2, 5.1.6, 6.7.1.2
5.1.2.1.1

ACN shall provide the capability to instantly transmit information about the occurrence of a collision.

PSpecs: 3.3.2, 5.1.6, 6.7.1.2
5.1.2.1.2

The ACN crash sensors shall include the capability to provide information about the extent of crash damage.

PSpecs: 3.3.2, 5.1.6, 6.7.1.2
5.1.2.2

When sending notification of a collision ACN shall send pertinent information about the collision including the following:

PSpecs: 3.3.2, 5.1.6, 5.5, 6.7.1.2
5.1.2.2(a)

That vehicle has been in a collision.

PSpecs: 3.3.2, 5.1.6
5.1.2.2(b)

Accurate vehicle location.

PSpecs: 5.1.6, 5.5, 6.7.1.2
5.1.2.2(c)

Severity of collision and/or injuries.

PSpecs: 5.1.6
5.1.3

ENPS shall include a Remote Security and Emergency Monitoring (RSEM) function to create an environment of safety in secure areas.

PSpecs: 1.1.4.2, 1.2.4.3, 1.2.4.4, 1.2.4.5, 1.2.7.10, 1.2.7.8, 1.2.7.9, 1.3.2.6, 1.3.4.2, 2.1.6, 3.5, 4.1.6, 4.4.1, 4.7.1, 5.1.1.1, 5.1.1.4.1, 5.1.1.4.2, 5.1.1.4.3, 5.1.1.4.4, 5.1.1.4.5, 5.1.1.4.6, 5.1.4, 5.1.7.1.1, 5.1.7.1.2, 5.1.7.1.3, 5.1.7.1.4, 5.1.7.1.5, 5.1.7.2.1, 5.1.7.2.2, 5.1.7.2.3, 5.1.7.2.4, 5.1.7.4, 5.1.8, 5.2, 5.3.8, 5.7.6.1, 5.7.6.2, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.8.3.2, 9.1.4
5.1.3.1

RSEM shall include specific Secure Areas.

PSpecs: 5.1.7.1.1, 5.1.7.1.2, 5.1.7.1.3, 5.1.7.1.4, 5.1.7.1.5, 5.1.7.2.1, 5.1.7.2.2, 5.1.7.2.3, 5.1.7.2.4, 5.1.7.4
5.1.3.1.1

The Secure Areas shall encompass physical areas related to travel including but not limited to the following: critical infrastructure (such as bridges, tunnels, interchanges, management centres, etc.), rest stops and picnic areas, park-and-ride areas, tourism and travel information areas and emergency pull off areas.

PSpecs: 5.1.7.1.1, 5.1.7.1.2, 5.1.7.1.3, 5.1.7.1.4, 5.1.7.2.1, 5.1.7.2.2, 5.1.7.2.3, 5.1.7.2.4
5.1.3.2

RSEM shall include a Surveillance and Sensors (SS) function.

PSpecs: 5.1.1.1, 5.1.1.4.1, 5.1.1.4.2, 5.1.1.4.3, 5.1.1.4.4, 5.1.1.4.6, 5.1.7.1.1, 5.1.7.1.2, 5.1.7.1.3, 5.1.7.1.4, 5.1.7.2.1, 5.1.7.2.2, 5.1.7.2.3, 5.1.7.2.4
5.1.3.2.1

SS shall provide surveillance and sensor technology and the data processing required to alert operators and appropriate agencies of potential incidents and threats at the Secure Areas.

PSpecs: 5.1.1.1, 5.1.1.4.1, 5.1.1.4.2, 5.1.1.4.3, 5.1.1.4.4, 5.1.1.4.6, 5.1.7.1.1, 5.1.7.1.2, 5.1.7.1.3, 5.1.7.1.4, 5.1.7.2.1, 5.1.7.2.2, 5.1.7.2.3, 5.1.7.2.4
5.1.3.2.1.1

SS shall include both video and audio surveillance systems at key locations in the Secure Area to monitor activities.

PSpecs: 5.1.7.1.1, 5.1.7.2.1
5.1.3.2.1.2

SS shall provide sensors that may include, but are not limited to acoustic, environmental threat (such as nuclear, biological, chemical, and explosives), infrastructure condition and integrity, motion and object sensors.

PSpecs: 5.1.7.1.3, 5.1.7.2.3
5.1.3.2.1.3

SS shall provide data processing based on surveillance and sensor inputs to determine when an anomaly or suspicious activity (vehicle or human) has been detected in the Secure Area and alert the operators, travellers, appropriate agencies and organizations of a security threat.

PSpecs: 5.1.1.1, 5.1.1.4.1, 5.1.1.4.2, 5.1.1.4.3, 5.1.1.4.4, 5.1.1.4.6, 5.1.7.1.2, 5.1.7.1.4, 5.1.7.2.2, 5.1.7.2.4
5.1.3.2.2

SS shall allow operators to monitor and control operation of surveillance and sensor devices including operator override.

PSpecs: 5.1.1.4.6
5.1.3.2.3

SS shall allow operators to verify an alarm.

PSpecs: 5.1.1.4.6
5.1.3.3

RSEM shall include a Security Alarm (SA) function.

PSpecs: 5.1.1.4.1, 5.1.1.4.2, 5.1.1.4.3, 5.1.1.4.4, 5.1.1.4.6, 5.1.7.1.3, 5.1.7.1.4, 5.1.7.1.5, 5.1.7.2.3, 5.1.7.2.4, 5.1.7.4
5.1.3.3.1

Secure Areas shall have traveller-activated alarms.

PSpecs: 5.1.7.1.5, 5.1.7.4
5.1.3.3.2

Secure areas shall include automatically activated alarms for natural disasters, terrorist threats, fire, theft, vandalism, etc.

PSpecs: 5.1.1.4.1, 5.1.7.1.3, 5.1.7.1.4, 5.1.7.2.3, 5.1.7.2.4
5.1.3.3.3

Secure Areas shall have operator-activated alarms.

PSpecs: 5.1.1.4.6
5.1.3.3.4

Alarms for Secure Areas shall be received from other agencies.

PSpecs: 5.1.1.4.1, 5.1.1.4.2, 5.1.1.4.3, 5.1.1.4.4
5.1.3.4

RSEM shall include a Monitor Alert Levels (MAL) function.

PSpecs: 1.2.4.5, 1.3.2.6, 1.3.4.2, 2.1.6, 4.1.6, 4.4.1, 4.7.1, 5.1.1.1, 5.1.1.4.1, 5.1.1.4.2, 5.1.1.4.3, 5.1.1.4.4, 5.1.1.4.5, 5.1.1.4.6, 5.1.4, 5.1.8, 5.2, 5.7.6.2, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.8.3.2, 9.1.4
5.1.3.4.1

MAL shall monitor alert levels and threat information provided by federal, state, and local emergency management and public safety agencies.

PSpecs: 5.1.1.4.3, 5.1.1.4.4
5.1.3.4.2

MAL shall assess risk based on current activities and conditions.

PSpecs: 5.1.1.1, 5.1.1.4.3, 5.1.1.4.4
5.1.3.4.3

MAL shall increase system preparedness as the likelihood of an incident increases, including:

PSpecs: 1.2.4.5, 1.3.2.6, 1.3.4.2, 2.1.6, 4.1.6, 4.4.1, 4.7.1, 5.1.1.4.1, 5.1.1.4.2, 5.1.1.4.3, 5.1.1.4.5, 5.1.1.4.6, 5.1.4, 5.1.8, 5.2, 5.7.6.2, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.8.3.2, 9.1.4
5.1.3.4.3(a)

Activating physical security systems and implementing security procedures

PSpecs: 1.2.4.5, 1.3.2.6, 5.1.4, 5.2, 5.7.6.2
5.1.3.4.3(b)

Adjusting parameters of surveillance and sensor devices.

PSpecs: 1.3.2.6, 5.1.1.4.1, 5.1.1.4.2, 5.1.1.4.6, 5.1.4, 5.2
5.1.3.5

RSEM shall include a Physical Security System (PSS) function.

PSpecs: 1.1.4.2, 1.2.4.3, 1.2.4.4, 1.2.4.5, 1.2.7.10, 1.2.7.8, 1.2.7.9, 3.5, 5.1.4, 5.2, 5.3.8, 5.7.6.1, 5.7.6.2
5.1.3.5.1

PSS shall include systems such as:

PSpecs: 1.2.7.10, 3.5, 5.3.8, 5.7.6.1
5.1.3.5.1(a)

barriers, lock gates and other automatic or remotely controlled security systems intended to deter attack on the Secure Area or control access to the Secure Area during and after an incident.

PSpecs: 1.2.7.10, 3.5, 5.3.8
5.1.3.5.1(b)

blast shielding, exhaust systems and other automatic or remotely controlled systems intended to mitigate the impact of an incident.

PSpecs: 5.7.6.1
5.1.3.5.2

PSS shall allow system operators to monitor and control operation of the physical security system devices, including operator override.

PSpecs: 1.1.4.2, 1.2.4.5, 1.2.7.10, 5.1.4, 5.2, 5.3.8, 5.7.6.1, 5.7.6.2
5.1.3.5.3

PSS shall provide current status of the system including readiness and activation to operators.

PSpecs: 1.1.4.2, 1.2.4.5, 1.2.7.10, 3.5, 5.1.4, 5.2, 5.3.8, 5.7.6.1, 5.7.6.2
5.1.3.5.4

PSS shall warn travellers of impending security system deployment via local information systems.

PSpecs: 1.2.4.3, 1.2.4.4, 1.2.4.5, 1.2.7.10, 1.2.7.8, 1.2.7.9, 3.5, 5.7.6.1, 5.7.6.2
5.1.4

ENPS shall include a Wide Area Alert (WAA) function to notify the public in emergency situations using ITS driver information and traveller information capabilities.

PSpecs: 4.1.6, 4.1.7, 4.4.1, 4.4.4, 4.7.1, 5.1.1.3, 5.1.1.4.3, 5.1.3, 5.1.8, 5.5, 6.2.6, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.7.3.5, 6.8.3.2, 9.1.4
5.1.4.1

WAA shall notify transportation operators and information providers when an emergency situation occurs that requires public notification.

PSpecs: 4.1.6, 4.1.7, 4.4.1, 4.4.4, 4.7.1, 5.1.1.3, 5.1.1.4.3, 5.1.8, 5.5, 6.2.6, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.7.3.5, 6.8.3.2, 9.1.4
5.1.4.1.1

The WAA notification shall identify the originator, the nature of the emergency, the geographic area affected by the emergency, the effective time period, and information and instructions necessary for the public to respond to the alert.

PSpecs: 4.1.6, 4.1.7, 4.4.1, 4.4.4, 4.7.1, 5.1.1.3, 5.1.1.4.3, 5.1.8, 5.5, 6.2.6, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.7.3.5, 6.8.3.2, 9.1.4
5.1.4.1.2

The WAA shall provide necessary information for emergencies including, but not limited to, child abductions, severe weather watches and warnings, military activities, civil emergencies, other natural and human-caused disaster advisories, and law enforcement warnings.

PSpecs: 4.1.6, 4.1.7, 4.4.1, 4.4.4, 4.7.1, 5.1.1.3, 5.1.1.4.3, 5.1.8, 6.2.6, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.7.3.5, 6.8.3.2, 9.1.4
5.1.4.2

WAA shall use available dynamic message signs, highway advisory radio, in-vehicle displays, 511 and other telephone information systems, traveller information web sites, transit vehicle information systems, message display boards, and other information systems to provide the WAA information to the public.

PSpecs: 4.1.6, 4.1.7, 4.4.1, 4.4.4, 4.7.1, 5.1.1.3, 5.1.1.4.3, 5.1.3, 5.1.8, 6.2.6, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.7.3.5, 6.8.3.2, 9.1.4
5.1.4.2.1

WAA shall tailor the information provided for individual driver and traveller information systems, limiting messages to short notifications for human-factors limited devices like dynamic message signs.

PSpecs: 4.1.6, 4.1.7, 4.4.1, 4.4.4, 4.7.1, 5.1.1.3, 5.1.1.4.3, 5.1.3, 5.1.8, 6.2.6, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.7.3.5, 6.8.3.2, 9.1.4
5.1.4.3

WAA shall keep the WAA initiator apprised of the current status of public notification, including an accounting of the driver and traveller information resources that are being utilized.

PSpecs: 4.1.6, 4.4.1, 4.4.4, 4.7.1, 5.1.1.3, 5.1.1.4.3, 5.1.3, 5.1.8, 6.2.6, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.8.3.2, 9.1.4
5.1.4.4

WAA shall notify transportation operators and information providers when public notification is no longer required.

PSpecs: 4.1.6, 4.4.1, 4.4.4, 4.7.1, 5.1.1.3, 5.1.1.4.3, 5.1.3, 5.1.8, 6.2.6, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.8.3.2, 9.1.4
5.1.5

ENPS shall include a Protect Sensitive Traveller Information (PSTI) function to inhibit distribution of traveller information that is deemed to be sensitive.

PSpecs: 1.2.4.3, 1.2.4.4, 1.2.7.4, 1.2.7.9, 1.3.4.2, 4.1.6, 4.4.1, 4.7.1, 5.1.3, 5.5, 6.2.6, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.8.3.2
5.1.5.1

PSTI shall notify transportation operators and information providers when access to information from ITS surveillance and sensor systems must be restricted.

PSpecs: 1.2.4.3, 1.2.4.4, 1.2.7.4, 1.2.7.9, 1.3.4.2, 4.1.6, 4.4.1, 4.7.1, 5.1.3, 6.2.6, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.8.3.2
5.1.5.2

The PSTI notification shall identify the geographic area, time, specific devices, and/or other information necessary to determine the traveller information that must be protected.

PSpecs: 1.2.4.3, 1.2.4.4, 1.2.7.4, 1.2.7.9, 1.3.4.2, 4.1.6, 4.4.1, 4.7.1, 5.1.3, 5.5, 6.2.6, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.8.3.2
5.1.5.3

PSTI shall restrict access to traveller information for the affected area until access restrictions are removed.

PSpecs: 1.2.4.3, 1.2.4.4, 1.2.7.4, 1.2.7.9, 1.3.4.2, 4.1.6, 4.4.1, 4.7.1, 5.1.3, 6.2.6, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.8.3.2
5.1.5.4

PSTI shall notify transportation operators and information providers when traveller information access restrictions are removed.

PSpecs: 1.2.4.3, 1.2.4.4, 1.2.7.4, 1.2.7.9, 1.3.4.2, 4.1.6, 4.4.1, 4.7.1, 5.1.3, 6.2.6, 6.3.2, 6.5.5, 6.7.3.1, 6.7.3.2, 6.8.3.2