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Architecture

Emergency Call-Taking and Dispatch

Service Package Graphic

Description

This service package provides basic public safety call-taking and dispatch services. It includes emergency vehicle equipment, equipment used to receive and route emergency calls, and wireless communications that enable safe and rapid deployment of appropriate resources to an emergency. Coordination between Emergency Management Subsystems supports emergency notification between agencies. Wide area wireless communications between the Emergency Management Subsystem and an Emergency Vehicle supports dispatch and provision of information to responding personnel.

Includes Equipment Packages and Subsystems

Equipment Package	Subsystem
Emergency Dispatch	Emergency Management
Emergency Call-Taking	Emergency Management
On-board EV En Route Support	Emergency Vehicle Subsystem

Includes Architecture Flows

Source	Architecture Flow	Destination	In Graphic
Emergency Management	emergency operations status	Emergency System Operator	Yes
Emergency Management	incident notification response	Emergency Telecommunications System	Yes
Emergency Management	emergency dispatch requests	Emergency Vehicle Subsystem	Yes
Emergency Management	map update request	Map Update Provider	Yes
Emergency Management	incident report	Other Emergency Management	Yes
Emergency Management	incident response coordination	Other Emergency Management	Yes
Emergency Management	remote surveillance control	Traffic Management	Yes
Emergency Personnel	emergency personnel inputs	Emergency Vehicle Subsystem	Yes
Emergency System Operator	emergency operations inputs	Emergency Management	Yes
Emergency Telecommunications System	incident notification	Emergency Management	Yes
Emergency Vehicle Subsystem	emergency dispatch response	Emergency Management	Yes
Emergency Vehicle Subsystem	emergency vehicle tracking data	Emergency Management	Yes
Emergency Vehicle Subsystem	emergency personnel information presentation	Emergency Personnel	Yes
Map Update Provider	map updates	Emergency Management	Yes
Other Emergency Management	incident report	Emergency Management	Yes
Other Emergency Management	incident response coordination	Emergency Management	Yes
Traffic Management	traffic images	Emergency Management	Yes
Transit Management	transit emergency data	Emergency Management	Yes